The skills of human resource professionals are essential in today’s competitive, universal, and tech-savvy workplace. As someone returning to this profession after almost seven years of absence, my view on human resources as a career has never changed. The terms of different facets may be a little updated (from Recruitment to Talent Acquisition, New Hire Orientation to Onboarding, Employee Welfare to Employee Engagement, to name a few), but at the end of the day, its principles and practices lead to one main focus, and that is on people as an asset of an organization.
Being competent at HR processes like talent acquisition, onboarding, and performance management is a non-negotiable at this job, and being a strategic, trustworthy, self-disciplined worker doesn't hurt. Still, there are less obvious but equally important traits that every human resources professional should have to keep the company thriving.
Every day, HR deals with different kinds of communication. Conversations can range from hiring expectations discussed among candidates and hiring managers to simple reminders on policies and guidelines. There are also occasions that require the sensitive handling of employee and management matters. Thus, all information, whether confidential or not, must be discussed in a diplomatic manner coupled with proper timing and consideration.
An HR practitioner should always have a passion for learning and enthusiasm to demonstrate and share new ideas with co-workers. This fire will also lead to new initiatives that focus on working for employee’s needs in terms of career development, retention, and privileges.
VISION AND GOAL FOCUS
Keeping the concept of employees as an organization's human capital in mind, an effective human resources professional is expected to have a clear objective for the team members and their respective departments. Having an attractive compensation and benefits plan, working on the best possible results for the company, and having a sense of purpose in achieving all these objectives are necessary. It is also good to consider working on a foresight of Organizational Development, Career Development Plan, or Talent Management as an additional facet of HR.
An effective HR professional is someone who is flexible enough to deal with changing situations. The role of human resources is to be an example in being equipped to work well with changes from customer needs, management discretions, job roles, and even technological capabilities.
An HR professional should have the capacity to understand people’s behaviors and emotions. Take for example companies with a large number of millennials. HR must understand their need for mobility and training and development, as well as their 'can do' attitude at work. HR, along with their managers, can work together to spend time coaching and encouraging them. Doing this together demonstrates an awareness of their needs, a feel of being accepted in the team, and can even result in an increase in productivity, morale, and loyalty.
I consider this profession noble because HR practitioners have all the opportunity to provide better jobs, as well as coach, mentor, and manage talent, or even provide career advice. Such acts can lead to an increase in productivity that could brand to the company as a great organization to work for.